Refund & Cancellation Policy
This policy explains when and how you can get a refund for GG-Coin purchases. GG-Coin is operated by Million Web Inc.
1. Coins are delivered immediately
Coin is a digital good that is credited to your wallet immediately once your payment is confirmed (see our Delivery Policy). Because delivery is instant and coin can be spent right away, purchases are generally final and non-refundable.
2. When we do refund
We will refund a purchase in cases including:
- a duplicate charge for the same purchase;
- a charge you did not authorize;
- coins that were not delivered to your wallet after a confirmed payment and could not be credited on request;
- a technical or billing error on our side;
- where a refund is required by applicable consumer-protection law.
Where coins purchased in the disputed transaction have already been spent, any refund may be reduced accordingly, and we may reverse the related coin and freeze the wallet to prevent abuse.
3. How to request a refund
Email contact@millionwebinc.com within 30 days of the charge with your account email and the payment reference. We aim to review refund requests within two business days. Approved refunds are returned to your original payment method.
4. Chargebacks
If you believe a charge is wrong, please contact us first — we can usually resolve it faster than your bank. Filing a chargeback for a legitimate, delivered purchase is a breach of our Terms of Service; we may freeze the affected wallet and reverse the related coin while a dispute is investigated.
5. Cancelling recurring billing
If you subscribe to a recurring plan (for example, developer billing), the renewal date and amount are shown before you subscribe. You can cancel at any time from your account or by emailing contact@millionwebinc.com; cancellation stops future renewals and takes effect at the end of the current billing period. Amounts already billed for the current period are not pro-rated unless required by law.
6. Contact
Million Web Inc, Global Gateway 8, Rue De La Perle, Mahé, 673310, Seychelles. Refund requests: contact@millionwebinc.com.